The Customer (otherwise referred to as "you") means any person at whose request and/or upon whose behalf a booking is made. Where the person or organization making the booking is not the Customer, they act as agents for the Customer and accept these conditions on the Customer's behalf. In particular these conditions shall apply to any driver or passengers in a vehicle being the subject of a ferry booking and/or movement.
Fares and General Information. Fares are based on vehicle type and dimensions, length width and height, the number of passengers, ferry route, travel dates and times. Some bookings cannot be made or purchased on some services without onboard accommodation. Your booking may require you to depart and/or return at or within specified dates and times or impose other conditions. If you do not adhere to such specified dates and times or comply with such conditions, you may be refused travel and/or have your booking specification and accommodation changed, and/or be subject to additional charges payable prior to boarding.
A printing fee may apply for ticket stubs that are printed at some port offices, on reservations that have been completed via ferryconnection.com and other ferry travel partner websites.
Vehicle and passenger space and onboard accommodation are subject to allocation by the Ferry Company and therefore may not always be available. Certain fares are subject to additional conditions including a general condition that ferryconnection reserves the right to cancel.
ferryconnection retains the right to vary fares according to market conditions or costs which are beyond our control, (including, but not limited to, currency fluctuations, oil prices, increases by the Ferry Company and government legislation).
Not all Ferry Companies have facilities to accept bookings for people with certain disabilities. Enquiries should be made at the time of booking whether the Ferry Company has the facilities available.
Sailing Schedules. All departure/arrival times are estimated by the Ferry Company and are given as local times - please refer to your booking confirmation email. You are advised to check with the Ferry Company for any changes prior to commencing your journey. Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances.
It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.
ferryconnection cannot accept liability howsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, if reasonably practical, using the contact details provided by you at the time of booking.
Booking Accommodation via Booking.com. By completing a separate booking for your accommodation via Booking.com you are booking directly with Booking.com and not ferryconnection.com. Please note that any future correspondence should be taken up directly with Booking.com after completion of your sale via their website. Accommodation and ferry bookings are separate and not linked in any way.
ferryconnection cannot accept liability howsoever arising for any costs or inconvenience caused on a booking for your accommodation via Booking.com as a result of sailing schedules that may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances.
Animals. The carriage of animals is not permitted without the express written agreement of ferryconnection and the Ferry Company given at the time of booking. Any such carriage must be in accordance with any relevant legal requirements and the requirements of the Ferry Company concerned. A charge will be made for the carriage of any animals, and further conditions may be imposed. Please seek advice from your vet or the appropriate authority. The Customer is legally responsible for the animals and wholly responsible for obtaining any necessary documents, consents and permission.
Freight Vehicles. For the purposes of these conditions, any vehicle specifically constructed or adapted for the carriage of freight whether carrying goods or not, or any vehicle (including cars and vans) which is traveling for a commercial purpose is designated as a Freight Vehicle. In the event that a vehicle is booked as a car or private vehicle, but is found to be a Freight Vehicle, the full Freight Vehicle rate will be charged and/or carriage will be refused without refund.
In addition, any vehicle which is in the opinion of, or is in accordance with the conditions of, the Ferry Company classified as a freight or commercial vehicle will be subject to the appropriate freight or commercial vehicle rate.
It is the obligation of the Customer to fully and truthfully declare the identity and characteristics of their vehicle. ferryconnection is not responsible for any failure by the customer to properly declare their vehicle and number of passengers including the driver. In particular, vehicle dimensions must be properly identified.
Hazardous Materials and Dangerous Cargo. ferryconnection will not accept bookings for vehicles that are carrying dangerous or hazardous materials, including in certain circumstances vehicles powered by LPG, unless written permission has been obtained from ferryconnection and the Ferry Company, and such permission may be subject to additional charges and conditions. The Customer is responsible to ferryconnection and the Ferry Company for the carriage of such materials, whether declared or undeclared. In the event that the Customer seeks to carry undeclared dangerous/hazardous materials, carriage may be refused without refund. Carriage of hazardous or dangerous cargo shall at all times be at the sole risk of the Customer, and the Customer fully indemnifies ferryconnection and the Ferry Company in respect of the consequences of the carriage thereof.
Confirmation and Payment. Unless a credit account has been established all bookings must be prepaid at time of booking before a confirmation is issued. Payment can be made by credit or debit card.
When you contact ferryconnection to make a booking we require full payment whereupon we issue a confirmation advice that sets out the details of your reservation and provides other information on the basis of the information you have provided.
If payment is made by credit card or debit card additional card charges will apply and the amount or balance due will be taken from that card at the time of booking.
Cancellation and Amendments. A charge of €7.00 is applied per passnger and vehicle for each and every cancellation or amendment on a reservation. Further to the above terms, each Ferry Company has its own cancellation and amendment policy that applies.
An amendment on a booking is entirely at the discretion of ferryconnection and the Ferry Company and is subject to availability. Some bookings are not amendable and you should check with ferryconnection at the time of booking to determine whether your booking is amendable or not.
Check-in. Your minimum recommended check-in times are as stated on the booking confirmation email otherwise boarding cannot be guaranteed as waiting lists may have been accepted. If you have special requirements, or have received our permission to carry animals or dangerous goods, generally you are expected to check-in earlier as stated on your booking confirmation email.
The Ferry Company and ferryconnection have absolute discretion whether or not to accept any passenger, or their vehicle or luggage on board. You must have all the necessary travel documents to enter the countries which you intend to visit and for re-entry into the country of departure.
If you do not have valid documents you will not be able to board. It is the entire responsibility of the Customer to access and provide the relevant documentation required to travel. ferryconnection cannot be held responsible for fines, costs, penalties or interrupted or terminated trips due to lack of proper documentation, nor can we offer refunds to passengers who fail to comply with documentation requirements.
Information or Complaints. Any notice by email, fax, etc. is considered received when ferryconnection sends a response email indicating receipt. If the date and time of a request (e.g. via email, fax, etc.) is outside of normal office hours, it will be declared as being received, when ferryconnection sends a response email indicating receipt on a business day. Office hours are listed in Eastern European Time (GMT+2).
It is furthermore an express requirement that all vehicles, cargo and goods presented for carriage on board the ferry (including any storage and waiting time prior to loading and after discharge) are free from defects (e.g. in all respects safe, secure, adequate and suitable for carriage).
The Customer will indemnify ferryconnection and/or the Ferry Company in the event of any breach or any false or omitted information, or any defect in the vehicle, cargo and goods.
The Customer will indemnify ferryconnection and/or its employees, servants, agents or sub-contractors in respect of any claims being brought in excess of any prescribed liability under these Conditions or against any claim brought by the Ferry Company arising out of breach of these Conditions or the Ferry Company's Conditions by the Customer.
Any additional port or harbor dues or any charges, taxes or duties howsoever arising payable by the Customer and/or payable in respect of the vehicle (including, but not limited to, additional charges levied as a result of the detention of examination of the vehicle or cargo) shall be the responsibility of the Customer, who shall fully indemnify ferryconnection in the event that we are called upon to pay or contribute to such sums by the Ferry Company or any other authority or organization.
Insofar as ferryconnection has possession or control, ferryconnection shall have a general lien on any vehicle, cargo or documents relating thereto and to which these conditions apply, in respect of all sums due from the Customer to ferryconnection howsoever arising.
ferryconnection shall not be responsible for repaying purchased tickets or services in the event of bankruptcy or suspension of operations of a Ferry Company. Once the data is transferred through a reservation to the Ferry Company and the booking is confirmed to the Customer either by electronic confirmation via our website or by email or telephone or fax, any responsibility regarding payment or reimbursement in event of bankruptcy or suspension of operations is transferred to the Ferry Company.
Liability and Limitation. ferryconnection shall have no liability to the Customer or any other party to a booking or ferry movement save insofar as such arises as a ferryconnection result of the personal negligence of ferryconnection or it own servants or agents.
ferryconnection shall have no liability for consequential or in ferryconnection loss, including loss of profit, howsoever arising.
In any event, ferryconnection shall have no liability to the Customer or any other party arising out of these conditions (whether such claims be brought in contract or in tort) for sums in excess of the ferry fare charged in respect of the movement.
ferryconnection shall alternatively have the benefit of any limitation in the Ferry Company's conditions, where applicable.
The Customer warrants that no claim such be brought against any employee, servant, agent or sub-contractor of ferryconnection. In the event that such claims are however brought, all such employees, servants, agents or sub-contractors shall have the full benefit of the exceptions and exclusions in these conditions.