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ferryconnection.com Privacy Policy

We at ferryconnection.com, GP value the name and reputation that we have built with customers that use our services to make bookings online for ferries in Southern Europe and North Africa. We are committed to responsible information-handling practices to duly and diligently safeguard the privacy and confidentiality of your personal details, and to comply with all applicable laws and our own internal principles and best practices. This Privacy Policy applies to data collected on ferryconnection.com. Our website is designed and intended for use by adults who are over 18 years of age.

What information do we collect from you?

General Information. We will receive and store any information you specifically and knowingly provide on our website. In general, this may include your name, telephone number, postal address, mailing address, email address and fax number. If you book a ferry or other type of accommodation through our website, we will also collect your financial information, such as a credit card number, cardholder name, and expiration date. We may also request information in relation to your nationality, passport details, birth date, vehicle specification and vehicle registration plate. Other information that we collect may include accommodation preferences onboard a ferry, catamaran, or hydrofoil, and to the extent available, mobility, dietary, medical, and health requirements. All this data is referred to in this Privacy Policy as 'personal information'.

Travel Companion Information. If you provide ferryconnection.com with the personal information of any third parties, for example other passengers included in booking a ferry, you must have the consent of those third parties to provide their personal information and travel preferences to us for the purposes set out in this Privacy Policy.

Information from other sources. In some circumstances, we may obtain information about you from our business partners and other independent third-party sources and add it to our account information. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and facilitate proper delivery of travel documents and other correspondence; broad demographic information for aggregate use; and information related to your potential preferences.

Call Monitoring. We may monitor, record, store and use any telephone, text message, email or other communications with you in accordance with Greek law, and in particular for business purposes, such as for training purposes; to prevent or detect unauthorized use of our telecommunications systems and/or website(s); to meet any legal obligation; to prevent or detect crime; to ensure effective systems operation; to check any instructions given to us; and to improve the quality of our customer service. Any personal information obtained from you during a call or other communication will be treated in accordance with the provisions of this Privacy Policy.

How do we use your information?

We use credit card details (such as credit card type and number, cardholder name, credit expiration date, and CVC code) to process and fulfill your request to book a ferry or any other type of accommodation on our website. In general, we may use personal information provided verbally or in writing, including via electronic media, in order to:

  • Provide you with access to our products and services;
  • Confirm your travel plans and provide you with any updates;
  • Perform activities on your account, such as processing payments and providing travel announcements;
  • Communicate with you to request more information;
  • Respond to your enquiries and assist you with any activities on our website;
  • Communicate with you about travel-related offers, promotions, and news that may be of interest to you;
  • Improve the effectiveness of our website, as well as our services and offers;
  • Conduct research and analysis through customer reviews;
  • Communicate with you about our reward and recognition programs;
  • Perform other business activities as needed, or as described elsewhere within this Policy.
With whom do we share your information?

ferryconnection.com, GP does not sell or rent your personal information to third parties.

We may need to share your personal information with third parties that provide support services to us, such as ferry operators, web hosts, and other representatives acting on our behalf for limited purposes. This may involve sending your personal information to different countries in the European Economic Area or another jurisdiction that may not provide an equivalent level of protection as the data protection laws in your home country.
ferryconnection.com, GP may share your personal information with:

  • Suppliers. We provide personal information to third party suppliers, subcontractors and agents with whom we conduct business to fulfill your travel arrangements. Please be aware that third party travel suppliers, such as ferry operators as described on ferryconnection.com, may contact you as necessary to process your travel reservation or respond to a comment you may submit. We encourage you to examine the applicable privacy policy and terms and conditions of these third party suppliers to understand the procedures they follow to collect, use, and disclose personal information.
  • Third party service providers, subcontractors and agents. We provide certain personal information needed for third party service providers, subcontractors and agents to perform designated services on our behalf. Examples include financial institutions that handle credit card transactions, shipping companies that deliver packages, and third party entities to help administer surveys, perform research, and data analysis. We also employ companies to maintain our online customer review database and send marketing and promotional communications to you.
  • Government and law enforcement officials. ferryconnection.com, GP may disclose personal information to third parties if we have a good faith belief that it is necessary to comply with legal processes, a government investigation, customs and immigration authorities or applicable laws and regulations. We may also release personal information when we believe that it is necessary to enforce or apply the terms of any of our policies or user agreements and protect the rights, property or safety of ferryconnection.com, GP, our employees, our customers, users, or others.
  • Sales, mergers, acquisitions and other events. If ferryconnection.com, GP becomes involved in a merger, acquisition, sale of some or all of its assets, or similar event, we may transfer personal information to the entities and advisors involved subject to a confidentiality agreement. We will notify you before any personal information is finally transferred and becomes subject to a different privacy policy.
Do we use of cookies and web beacons?

During your visit to ferryconnection.com, we will automatically collect certain information about you and your computer. For instance, we will collect your IP address, type of Web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome), and referring website. We may also collect information about your activity on our Site, such as searches on ferry schedules and bookings made.

When you visit ferryconnection.com as a visitor, a cookie, or small text file, will be placed through your Web browser on your computer's hard drive to identify your computer to our server. Most Web browsers automatically accept cookies, but you can change your browser settings to notify you before you receive a cookie. The "help" portion of the toolbar on most Web browsers will guide you how to disable cookies or prompt you before you accept a new cookie. Be aware that by disabling cookies, you may not be able access to certain features on this site, including access to many travel tools and travel planning resources.

Some pages on our site may also use 'web beacons' (also known as web tags, pixel tags, or clear GIFs), in connection with cookies, so as to enable us to monitor traffic patterns on our Site and understand user interaction with email. Web beacons provide us with information such as:

  • Which search engine you have used;
  • Whether you are a repeat visitor; 
  • What pages you access on our site and for how long; and
  • Which emails have been opened by recipients.

Over time, this information enables us to evaluate aggregate information for all of our site visitors, and to build a picture of how we can improve our site and provide content that is of more interest and relevance.

Does our website link to other sites?

We may from time to time provide you with links from any part of the ferryconnection.com website to other sites that we believe will be of interest and relevance to you. Please be aware that if you click through to these websites, you leave the area that is controlled by us. Although we try to link to other sites that share our principles and respect for privacy, we are not responsible for the privacy practices of any of our affiliates or any other third parties. We recommend that you review to the applicable privacy policy and terms and conditions of these websites if you have a particular interest or concern regarding their procedures for collecting, using, and disclosing personal information.

How can you access your information?

You may direct us to change or delete your information by contacting us at the email or telephone address provided below. We will take the appropriate steps to act on your instructions promptly, but it may take two weeks or more for any request to change or delete information to become effective. Please note that you are responsible to maintain the accuracy and completeness of all information you provide to us.

How is your information secured?

We want you to feel confident that ferryconnection.com utilizes security measures that are consistent with standard industry practice to protect and safeguard the confidentiality of the personal information that we collect online. While no website can guarantee the security of your personal information, we employ a number of physical, electronic and procedural measures to maintain your personal information in a secure environment. For instance, only authorized employees are permitted to have direct access to personal information. Furthermore, we also implement encryption technologies when transmitting highly confidential information, such as a credit card number, from your system to our server.

While we institute industry standard security measures to protect your personal information and keep it secure, you also play a role in safeguarding your information. You can assist us to maintain the security of your transactions on our Site by not disclosing your booking number with anyone.

Changes in the Privacy Policy

If we decide to update this Privacy Policy, we will promptly post any material changes on this page, so that you may always be advised on how we collect, store and use information, and under what conditions we may disclose it. We encourage you to review this Privacy Policy on occasion, in order to be aware of its contents. Any changes that are made by us in relation to this Privacy Policy will take place immediately.

Terms and Conditions

Please review our Terms and Conditions section to better understand the use, disclaimers, and limitations of liability governing the use of our Site.

How to contact us

Want to learn more?  If you have any enquiries about this Privacy Policy (or on ferry services and schedules in Southern Europe and North Africa) please choose one of following ways to contact us:

Email: support@ferryconnection.com
We will do our best to respond to your request for assistance or other questions within 48 hours.

Phone: Our customer support team is available to assist you with all of your ferryconnection.com reservations and travel planning.

Telephone number: +30 2810 234 600

Our office is open at the following times:
Monday - Friday, 09:00 – 20:00
Saturday, 09:00 – 16:00

Our office is closed on Sundays and Bank Holidays

Letter:  You may send a letter with your request and current contact information to:

ferryconnection.com
L. Skepetzi 14
71307 Heraklion – Crete, Greece 

This Privacy Policy is effective as of 30 March 2015.